Responsible Gaming

Gambling should remain light, social, and optional. This playbook sets out what OneRed does to keep play healthy, what you can do to stay in control, and how we respond when signs suggest a pause would help. The approach follows Dutch standards and supervisory guidance for licensed operators. If a binding rule points in a clearer direction than anything here, that rule leads and we adjust accordingly.

A note from us

We design for calm choices. Plain words over hype. Breathing room over pressure. Long-term trust over short-term activity. You will see this in clear explanations, steady reminders, and settings that make stopping easier than continuing when stopping is the wiser choice.

Eligibility and access

Gambling features are available only to adults who meet the Dutch legal standard and who act for themselves. Anyone listed in the national exclusion register, CRUKS, cannot use gambling features on the platform. When a check matches that register, access shifts to information and safer-play tools only.

The shape of healthy play

Healthy play fits comfortably within a budget you can forget tomorrow. It moves slowly, leaves space for breaks, and never tries to fix a mood or a budget. If play begins to feel urgent, secret, or necessary, the right move is to stop.

Your safety toolkit

Inside your account you can choose deposit preferences, limits for stake and loss, and session reminders that interrupt long stretches. Time-outs create short pauses; cooling-off periods allow longer distance. You can tighten any setting at any moment, and your settings travel with you across web and app experiences for consistency.

Strong barriers through CRUKS

Sometimes the best boundary is a firm door. Registration with CRUKS creates that door across licensed operators in the Netherlands. We support that decision fully and keep safer-play guidance visible even while gambling is blocked.

Affordability and early support

Dutch policy favors early protection. We combine your settings with a narrow set of signals to judge whether play appears sustainable. If activity rises sharply or crosses internal guardrails, we may reach out with a calm prompt, suggest lower limits, or restrict certain features for a while. These steps are protective rather than punitive. If comfort cannot be restored, access may remain limited until a safer pattern returns.

Reading your own signals

Pressure rarely announces itself. It slips in quietly when you raise stakes after a setback, cancel a withdrawal on impulse, hide sessions from people you trust, or play while tired or stressed. If any of this sounds familiar, take a break. Before you return, write down a small plan and share it with someone who cares about you.

What we monitor and how we act

We look for patterns, not isolated moments. Frequent top-ups within short spans, extended sessions without breaks, ignored reminders, sudden jumps in time at live tables, and repeated cancellation of withdrawals can combine into a risk picture. When that picture appears, we may nudge you to review settings, recommend a pause, or apply temporary restrictions. Human specialists review edge cases so context is not lost.

Fair and explainable outcomes

Automation helps us notice risk quickly, but decisions remain accountable. If a protective step affects your ability to play, you can request human review. We will consider your explanation, outline the factors that mattered, and correct the outcome if it fell short of fairness. We keep records so we can learn from our own decisions.

Design that lowers pressure

You will not see countdown clocks, flashing prompts, or copy that suggests urgency. Game panels include plain-language notes on mechanics and volatility so you know what you are choosing. Promotions are opt-in with clear summaries. Opting out of marketing is easy and respected. When a reminder appears, it is an invitation to pause, not a tactic to keep you seated.

Payments and good habits

Use payment methods in your own name. Avoid deposits that rely on credit or crowd out essentials. If you catch yourself planning a deposit to win back a loss, that is your cue to stop for the day and lower limits before you return. Reversing payments without cause can harm account integrity and trigger protective reviews.

Friends, family, and caring conversations

If you are worried about someone, lead with kindness and curiosity. Ask how the activity feels rather than what it cost. Suggest a shared break or a different plan for the evening. Privacy rules prevent us from sharing account details with you, but the platform can host boundaries that make pauses easier and can signpost independent support.

Independent help

The Netherlands offers confidential counselling and self-help resources for gambling concerns. Links to these services live in the safer-play area of your account. Early conversations often turn a difficult chapter into a manageable one.

Underage access and protected persons

Preventing underage play is non-negotiable. We verify identity and age and deny access if checks fail. People listed in CRUKS cannot gamble on the platform. Where evidence suggests someone needs stronger protection, we keep safer-play resources visible and support a break.

Advertising and partners

Marketing follows national restrictions. We avoid channels likely to reach minors or vulnerable groups and do not glamorise losses or promise certainty. Affiliates and creators must follow strict standards; partnerships end when conduct falls short. Influence is welcome; pressure is not.

Data used for protection

Safer-play features rely on a narrow set of session and setting data. We keep this separate from marketing and treat it with particular care. The purpose is protection, not profiling for promotion. Where practical we use aggregated or privacy-preserving signals and we review models to prevent drift.

When we intervene

If meaningful risk persists, we may lower limits, disable particular products, hold new deposits, or recommend a cooling-off period. We explain what led to the step and how to return safely. Where supervisory guidance calls for stronger action, we follow it and document our reasoning. Appeals are available, and human review is part of the process.

How we train and improve

Teams who build and run the platform receive regular training on safer-play principles, respectful communication, and escalation paths. We measure success by clarity, stability, and safety rather than by time spent in a session. A simple question guides product decisions: does this make it easier to stop at the moment when stopping would be wise?

Complaints and feedback

If you believe a protective step was applied in error, open a complaint through your account. We acknowledge, investigate, and reply with reasons you can understand. Feedback that improves clarity or reduces friction is welcomed and often leads to product changes.

Updates to this page

Responsible gaming practices evolve as research grows and rules change. We update this page when tools improve, thresholds are refined, or guidance shifts. Notices inside the product highlight significant updates in friendly, plain language.

A quick self-check before you play

Set a budget you can forget tomorrow. Decide a short window for play and honour the first reminder. Keep stakes modest so outcomes feel ordinary. If excitement or frustration climbs, take a walk. Share your plan with someone you trust. If secrecy appears, that is your cue to stop.

Closing thought

Play because it is fun. Pause the moment it stops feeling that way. OneRed will keep doing its part with calm design, early support, and fair decisions that place wellbeing above everything else.